Need IT Help — Fast?

(For Active Slingshot Clients Only)

Your business depends on technology that works. If you’re an active Slingshot Information Systems client, this page shows you exactly how to get fast support from our team.

If you’re not a client yet, don’t worry — we’ll guide you to the right next step below.

Gloucester Babson Boulder Trail Rock with the words Be On Time engraved, symbolizing responsive and reliable support

Support for Active Clients

If you’re currently under a managed service agreement, please use the official support channels below.
This ensures your request is logged, prioritized, and routed to the right technician.

Email Support (Preferred Method)

✉️[email protected]

Sending an email to this address automatically creates a support ticket.

Quick tip for faster help:
Use a short, clear subject that sums up the issue. In the message body, include details, screenshots,
and any special contact instructions we should know about.

Phone Support for Urgent Issues

📞 (978) 546-3571
When the auto-attendant answers, you can:

Press 3 for the Helpdesk, OR
Simply say “Helpdesk”

This routes you directly to our support team for urgent or time-sensitive issues.

What to Expect After You Contact Us

Your request is logged in our ticketing system
A technician is assigned based on issue type and urgency
You receive acknowledgment and updates based on your SLA
Most issues are resolved remotely; on-site visits occur when required

Not a Slingshot Client Yet? Get Clarity First.

We provide hands-on IT support exclusively to organizations under an active service agreement.
If you’re experiencing recurring technical issues, downtime, or cybersecurity concerns, the best next step is a Free Cybersecurity Review so you can understand your risks and options before making any decisions.

This Free Review Is a Good Fit If You:

Want proactive, reliable IT — but don’t know where gaps exist
Are concerned about cybersecurity or data protection
Are tired of reacting to tech issues
Are evaluating IT support options
Want clarity before making any decisions

What Happens in the Free Cybersecurity Review

We ask a few simple questions about your tech environment
Identify obvious risks and gaps
Provide plain-English insights and next steps
You leave with clarity — no obligation

Start Your Free Cybersecurity Review →

Quick Tips Before You Contact Support

These simple steps can resolve many common issues:

Try These First

Restart your computer
Restart the affected app
Check your Wi-Fi or network cable
Try logging in from another device
Confirm your VPN is connected
Take a screenshot of any error messages

If the issue continues —✉️[email protected]

Who We Serve

We support small businesses and professional organizations across Boston’s North Shore who depend on secure, reliable technology to keep operations running smoothly.

Our Core Client Types

Professional Service Firms – law, accounting, architectural, design, and consulting offices needing dependable systems and secure client data
Healthcare & Veterinary Practices – stable practice-management systems, protected patient records, and minimal downtime
Construction, Trades & Field Teams – connectivity and reliability for job sites, mobile field staff, and distributed operations
Local Businesses & Community Organizations – cultural institutions, nonprofits, and other North Shore operations that rely on uptime

If your business expects consistency, fast support, and cybersecurity you can count on — we’re built for you.

Want the full list of industries and towns we support?
View our Service Area page →

Email: [email protected]

Address: 51 Broadway, Rockport, MA 01966

Phone: (978) 546-3571

What Our Clients Are Saying

angela carson 2 days ago

I run a Veterinary Practice and privacy and consistency are crucial for our staff and our clients. The staff at slingshot are very quick to fix problems and are very diligent on recognizing file corruption for us so they we do not even need to be involved. They protect us 24/7. I am very pleased with this company.

Tom Butler 1 week ago

Adam with Slingshot is my go-to for any computer issues. He responds quickly & always has the answer. Adam always has a good attitude, no judgement on my silly requests. Thanks Adam, Thanks Slingshot!

Haley Wolfe 1 week ago

Lovely team and incredible support!

Jonathan Fonvielle 3 weeks ago

Slingshot is easy to work with and always provides quick and reliable service!

Maddy Ouellette 4 weeks ago

The folks at Slingshot are kind, empathetic, and empowering. They work proactively to ensure you do not run into issues, and if you do, rest assured they will respond quickly to save the day.

Beth Stillings 1 month ago

I was having a commuter issue, and Sophia responded quickly and corrected my problem in professional and quick manor.

Laura Block 2 months ago

I couldn’t be happier with the IT support Slingshot provides me. Their team is consistently responsive, knowledgeable, and incredibly helpful whenever I need assistance. They make technology issues easy to manage. I’m glad my employer uses Slingshot for our IT needs! Whether it’s installing a program, cleaning up my computer so it runs better or helping me select a new computer that best fits my needs, they are truly the best at what they do!!

Leah Antaya 2 months ago

Slingshot support is always very responsive and helpful. I’ve never run into an issue that they were not able to help me with right away. I would honestly be lost without them.

Rosemarie Randazzo 2 months ago

We have been using Slingshot for quite a while with the company I work for, and we have all been extremely happy with the service we get. You can email them at any time and within a very short time you get a message that someone will be in touch. They work on the issue and most of the time it's taken care of very quickly without having to make a visit. I would highly recommend reaching out to them with any computer issues.

Brian Henderson 2 months ago

Been working with Stan and Slingshot for about 25 years and there’s nothing better than working with a local personalized company

Nicole Mulcahey 2 months ago

Love the Slingshot team. Everyone is so kind and patient, and always willing to jump in when we need them to evaluate our IT issues big to small.

Emily Trabold 2 months ago

It has been a pleasure working with Slingshot.

Christi Rivett 2 months ago

Excellent and fast service! Great experience!

Len Davis 2 months ago

Adam with Slingshot was able to get my computer restarted, and was very helpful !

Joseph Smith 4 months ago

Very helpful and would recommend to anyone in the future

George Lockwood 5 months ago

In a technology driven world, a reliable and performant stack are a prerequisite of any business. Regardless of scope or size, Stan and the Slingshot team continue to deliver. Slingshot excels at managing the on-prem and cloud based portions of our services. Their technical staff are incredibly responsive and quick to provide solutions.

Scott Rogers 5 months ago

Stan has a great crew there. We've been working with them for over 20 years and they've done extensive upgrades to our network. Always keeping up with updates and any security issues that arise. I would highly recommend them to anyone looking for a great IT company. You won't be disappointed.
Scott R
Budget Doc Tech

Ed Batten 6 months ago

Excellent service, whenever we have an issue the response is usually within 30 minutes or less

Brandon Patey 7 months ago

Slingshot has been handling our IT requirements for over 30 years. Most recently changing from a server based system to the cloud and everything has been seamless.

Tony Andrews 8 months ago

It’s great having Slingshot as our tech backstop. We have in-office and offsite systems, all of which are critical to our operation. There is nothing worse when we run into issues. The Slingshot team is able remote right in and get us back up and running. When necessary, they provide on-site support as well. Slingshot has sourced, installed, monitored and maintained our desktop hardware and software for many years. With Slingshot taking care of our technology needs, we are able to focus on the rest of the business.

Tony Andrews
Island Brand Seafood Imports

Benjamin Richards 12 months ago

Stan and his team have been a game changer for our business. We used to have to call our old IT guy for the same thing over and over again and it seemed nothing ever got fixed AND we would get billed for it. They have been amazing and have helped us to stop chasing our tail fixing things. These guys are AMAZING!

Ellie's Legacy Animal Foundation 12 months ago

Stan has been wonderful over the years helping to support and Ben is great as well. I think the real brains behind the whole thing is Jean ;) I couldn't recommend them highly enough to anyone looking for a company to help solve ongoing IT support for businesses!

Joshua Dickson 1 year ago

Stan has been great to work with & is very knowledgably with all things IT... I Highly recommend Slingshot!

Julie Tulloch 1 year ago

Jonathan Inz 1 year ago

Slingshot has always delivered expert computer backup. For several years they provided our IT services and the help was excellent. Our computers were never down and it felt safe, knowing that Slingshot was monitoring our practice.
If there ever was a question about how to do something, Ben or Jesse was there to solve my difficulty.
When I sold my business, I asked Slingshot to continue to provide me with computer back up. I would highly recommend there team and you will not be disappointed.

Chris Small 1 year ago

Slingshot is great! They are super responsive and don't rest until they get the job done!

Tim Huff 2 year ago

Amy Cyr 2 year ago

I have had the pleasure of working with Slingshot information systems/tech support for many years. I couldn't be more impressed with their professionalism, expertise, and customer service. They understand our technical needs and provide clear, actionable solutions. They are always looking out for our best interest as a business and making sure we are completely protected within our IT world. They will explain things on a level you can understand which is very helpful!
I highly recommend Slingshot Info systems for anyone looking for a reliable, knowledgeable, and trustworthy IT service.

Liora Bram 2 year ago

Highly recommend Slingshot! Stan and his team are incredibly responsive, knowledgeable and fair. They are everything you want in an IT services partner.

Greg Herman 4 year ago

Slingshot has been providing professional, reliable, thorough, and courteous service for us for the past several years. They have been instrumental in helping us grow safely and securely. We look forward to many more years partnering with Stan and team.