Why Outsourcing Technology Maintenance and Support Helps You Focus on Your Business
Updated: Aug 24
It's nearly impossible to operate a growing, successful business without technology. From managing finances to communicating with clients, technology is integral in the process of keeping your business up and running. However, working toward a secure and efficient technology foundation for your workflow requires much time and effort. This is where outsourcing your technology maintenance and support can be a help, allowing you and your team to focus more on your core operations and activities.
IT support teams that offer outsourced IT maintenance, management, and security for their clients are often called Managed Service Providers or MSPs. These firms partner with your business to provide a holistic approach to securing and caring for your data and operational IT environment.
Some of the services commonly provided by MSPs are:
Response to IT incidents to help mitigate damage
Continuous remote monitoring to detect and prevent potential security issues within your systems
Patch and version management so your systems are running on the most appropriate updates
Onsite support for more complex issues that require physical maintenance
Cloud hosting and migration services to help you leverage cloud tools and workflow
Backup and disaster recovery solutions to help secure your critical company and client data
Outsourcing technology maintenance and support can be a great way for businesses of all sizes to free up resources, save money, and give their teams more time to focus on core functions. Here are a few pro-business advantages to partnering with a trusted IT support vendor for outsourced technology management and security.
Hiring in-house employees to manage your technology can be expensive, especially for small and mid-sized businesses. According to Glassdoor.com, the average IT employee with four to six years of industry experience commands a salary of $80,462 (USD) per year. For small to mid-size businesses, outsourcing their IT maintenance and support can be cost-efficient, reducing the added expense of hiring costs, salaries, taxes, and other benefits.
Access to expertise
The technology landscape is constantly evolving, and it's difficult for small and mid-sized businesses to find/retain skilled IT professionals. As a company grows, its technology needs to expand, often requiring very specialized assistance in technologies such as:
AI and Machine Learning
Backup and disaster recovery
Network infrastructure maintenance
Management of remote devices and users
Focus on core business workflow
As a business owner, you want your focus to be on growing your business and expanding your customer base, not fixing technology-related issues. Outsourcing technology maintenance and support allows you to channel your resources toward business development and other critical areas of company excellence.
Cybersecurity breaches are becoming more rampant, and businesses of all sizes are vulnerable to these threats. Outsourcing technology maintenance and support provides you with access to reliable security measures that will help keep your business secure from external threats such as:
Malware, viruses, and other malicious attacks
Smaller businesses often do not have the resources needed to protect their technology from cyber threats, which makes outsourcing an effective way to protect their business data and sensitive customer information.
As businesses grow, their technology needs also grow. Scaling up an in-house IT team may be quite challenging, and it is definitely time-consuming and expensive. Outsourcing technology maintenance and support to a trusted IT support vendor enables businesses to scale up or down easily, depending on their needs. The flexibility of outsourced technical support enables businesses to adapt to changing circumstances without being limited by their existing technological resources.
Letting Slingshot handle your technology maintenance and support provides a wide range of benefits for your business, regardless of your company’s size. From cost savings and access to IT specializations to improved security and scalability, outsourcing allows you to focus on your core business processes while knowing your technology is in good hands. With these advantages, it's no surprise that outsourcing technology security, maintenance, and support is becoming the preferred option for businesses like yours looking to operate efficiently and cost-effectively.